You know the drill: your guest has just arrived and your phone starts buzzing. "What's the Wi-Fi?" "How does the heating work?" "Where can I park?" Small questions on their own — but together they cost you time and your guest a bit of that holiday feeling. The good news: almost every arrival question is predictable. Put these seven things in one place and you'll have instant calm.
1. The Wi-Fi (of course)
Question number one, always. Show the network name and password clearly — bonus points for a QR code so guests connect in one scan.
2. Getting in
Where's the key, or what's the lock code? From what time can they check in? Be extra clear here: a guest who can't get in is a stressed guest.
3. Parking
Can they park at the door? Is a permit or card needed? Where's the alternative when it's busy? Especially in high season, this saves a lot of hassle.
4. How the home works
The heating, the hot water switch, the coffee machine, the TV. Nothing frustrates a guest like a cold shower because they couldn't find the boiler. (More on this in the house manual every guest needs.)
5. The house rules — kept friendly
Smoking, pets, quiet hours, rubbish. Keep it short and warm, not a stern notice. Guests follow rules better when they sound welcoming.
6. What to do nearby
You don't need to be a travel agency, but a few personal favourites — the best bakery, a nice walk, your go-to restaurant — make an impression. This is exactly what earns you a five-star review.
7. Checking out
What time, and what's expected? Dishwasher on, rubbish where, key back to where? A simple checklist prevents confusion on the last day.
Put it all in one place
Sending these one by one turns into ten messages per guest. The smart move is to bundle them into one welcome book your guest finds on their phone or on the table — see what to include. Fewer questions for you, more calm for them, and it shows in your reviews.
FAQ
What's the single most-asked guest question?
The Wi-Fi password — put it front and centre, ideally with a QR code.
How do I stop repeat questions entirely?
Answer them before they're asked, in one welcome book. See cut repetitive guest questions.
Start free
Our free Wi-Fi & Arrival Card covers the first four points instantly. Download it and try it out.
Written by the Welcomap team — more about us.